Mug FAQs


How are your mugs made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my orders?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


What's your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!


Where do you deliver?

1. USA




A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic


D, E, F–Denmark, Estonia, Faroe Islands, Finland, France


G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey


L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands


P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden


U, V–Ukraine, United Kingdom, Vatican City




Iceland, Liechtenstein, Norway, Switzerland








All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as DO Originals doesn’t ship to these destinations.


The above lists of countries may change periodically.

When will I get my order?

Flat rate: 3-4 business days after fulfillment in the US, 6-12 days after fulfillment in Canada, 5-20 days after fulfillment internationally. This carrier does NOT covers the customs cost.


DDP Shipping (Delivered Duty Paid): This carrier already covers the customs cost, it comes with tracking, and it’s an average of 2 days faster. Only available in Canada.


Express Shipping: 2-4 business days after fulfillment. This carrier does NOT covers the customs cost.

Will I be charged customs for my order?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.


There is an option for Canadian to choose Standard DDP shipping. This carrier already covers the customs cost, it comes with tracking, and it’s an average of 2 days faster. Only available in Canada.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:


Check your shipping confirmation email for any mistakes in the delivery address.


Ask your local post office if they have your package.


Stop by your neighbours in case the courier left the package with them.


Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!


If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at with your order number.


If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.